Hosting Terms of Service

This Hosting Terms of Service (hereinafter the "Terms") is a binding legal agreement between LEVEL3 and any natural or legal person who uses LEVEL3 hosting services (hereinafter the "User").

By registering on the LEVEL3 website, purchasing or using a service, the User automatically agrees to all conditions of these Terms in full. If you do not agree with these conditions, please do not use our services.

1.1 Definitions

• Service — any hosting, domain, SSL and any other related IT service provided by LEVEL3.
• Account — the User’s personal space in the LEVEL3 system, through which services are managed.
• Content — any file, data, website, script or other information uploaded by the User to the server.
• Uptime — the percentage of service availability over a week or a month.
• SLA (Service Level Agreement) — the company’s official guaranteed service-quality terms.

LEVEL3 offers customers services in the following categories:

2.1 Service term

The service is activated within 24 hours of payment confirmation. For monthly or annual plans, after the term expires the service is renewed automatically or manually — at the User’s choice.

2.2 Resource usage

In a Shared Hosting environment, the User is obliged to respect the resources of other users. Excessive CPU or RAM usage that negatively affects the server may be grounds for temporary suspension of the account.

3.1 Registration terms

• LEVEL3 may be used by any natural person over 18 years of age or any legally registered legal entity.
• All information provided at registration (name, email, phone, legal address) must be accurate and correct to a high degree.
• Each person may have only one primary account. In suspicious cases LEVEL3 reserves the right to request an identity document.

3.2 Account security

The User is fully responsible for the password and access of their own account. LEVEL3 is not liable for any loss caused by the sharing of the User’s credentials or by unauthorized use.

3.3 Account transfer

Transferring a User’s account, services or agreement to a third party is permitted only with LEVEL3’s prior written consent.

Use of LEVEL3 services is permitted only for lawful purposes, in full compliance with current Georgian law, the EU GDPR and international internet standards.

4.1 Acceptable use

• Hosting of commercial and personal websites
• E-commerce platforms (WooCommerce, PrestaShop, Magento)
• WordPress, Joomla, Drupal and other CMS systems
• PHP, Python, Node.js, Ruby on Rails applications
• Blogs, portfolios, learning platforms
• Corporate email services

4.2 Technical restrictions

Usage restrictions in a Shared Hosting environment:

• CPU usage — a maximum of 25% of one CPU core for long-running processes.
• Maximum number of inodes: 250,000 files per account.
• Maximum execution time of a single MySQL query: 30 seconds.
• Email sending: a maximum of 500 messages per hour.
• Cryptocurrency mining is strictly prohibited.

5.1 Strictly prohibited content

• Content of any kind involving child abuse or sexual exploitation
• Materials promoting terrorism, extremism and hatred
• Malware, ransomware, phishing scripts or hacking tools
• Organizing DDoS or DoS attacks against other services
• Spam campaigns, mass distribution of spam emails
• Unauthorized collection or sale of personal data
• Violation of intellectual property rights (copyright, trademark)
• Cryptocurrency mining or blockchain operations
• Spoofing or impersonating other websites or services (Spoofing / Impersonation)

5.2 LEVEL3’s actions in case of a violation

LEVEL3 reserves the right, without any prior warning, to immediately disable any content or account that is suspected of violating the law or these Terms. Information is provided to law enforcement authorities when required by law.

6.1 Payment terms

• All prices are stated in Georgian lari (₾), including value-added tax (VAT), unless specifically stated otherwise.
• Payment may be made by bank card (Visa / Mastercard), bank transfer, TBC Pay or Space Pay.
• An invoice is issued at the beginning of each billing period and sent to the User by email.
• If payment is overdue (after 3 business days) the service may be suspended, and after 30 days — canceled.

6.2 Refund policy

6.3 Automatic renewal

By default, all services have automatic renewal enabled. The User can disable this feature in the cPanel settings or by contacting support@level3.ge at least 3 days before the expiration date.

LEVEL3 guarantees that network availability for Shared Hosting services will be at least 99.9% for every calendar month (excluding scheduled maintenance).

7.1 SLA compensation scheme

7.2 SLA exclusions

The SLA guarantee does not apply to downtime caused by: Force Majeure (natural disaster, war, epidemic); errors in the User’s code or configuration; scheduled maintenance (announced 48 hours in advance); legal blocking.

8.1 Automatic backup

On the Cloud Business and Cloud Enterprise plans, LEVEL3 performs a daily automatic backup and retains the data for 30 calendar days. Cloud Starter users are advised to implement their own backup solutions.

8.2 Migration

Moving from another hosting provider to LEVEL3 is completely free. LEVEL3 engineers will handle transferring files, databases and email accounts without downtime. A migration request can be sent to migrate@level3.ge.

8.3 Data deletion

30 calendar days after account cancellation, LEVEL3 will completely and irreversibly delete all of the User’s data. During this period the User can export their data via cPanel.

LEVEL3 takes user privacy seriously. We collect and process personal data in full compliance with the EU GDPR and the Georgian Law on Personal Data Protection.

9.1 User rights (GDPR)

• Right of access — you can request all data stored about you at any time.
• Right to rectification — correction of inaccurate data at any time.
• Right to erasure (Right to be Forgotten) — a request for complete deletion of personal data.
• Portability — export of data in a standard format (JSON/CSV).
• Right to restriction — restriction of processing for certain purposes.

9.2 Data sharing

LEVEL3 does not sell and does not disclose users’ personal data to third parties, except: (1) where directly required by law by law enforcement authorities; (2) to the hosting infrastructure partner — Hetzner Online GmbH, for the purposes of technical delivery of the service.

10.1 LEVEL3’s obligations

• 24/7 monitoring of servers and network with automatic alert systems.
• CloudLinux + CageFS isolation — each account is completely separated from the others.
• Imunify360 proactive anti-malware system (on the Enterprise plan).
• Hetzner DDoS protection — 600 Gbit/s mitigation.
• All communication is protected with TLS 1.3 encryption.
• ISO/IEC 27001 certified data center.

10.2 User’s obligations

The User is obliged to: (1) use strong passwords (min. 12 characters, including special characters); (2) promptly update CMSs, plugins and scripts; (3) renew the website’s SSL certificate; (4) immediately notify LEVEL3 of any suspected breach.

11.1 Suspension by LEVEL3

LEVEL3 reserves the right to suspend or terminate any account in the following cases:

• Overdue payment — after 3 business days.
• Strictly prohibited activity under Article 5 of the Terms — immediately.
• Degradation of service quality for other users — after a warning.
• Legal or regulatory requirement — by force of law.

11.2 Termination by the User

The User may cancel the service at any time from the cPanel settings or by sending a request to support@level3.ge. Cancellation takes effect at the end of the current billing period, unless the refund policy provides otherwise.

LEVEL3’s liability in connection with any single incident is limited to the amount paid by the User in the billing period in which the incident occurred.

12.1 Force Majeure

LEVEL3 is released from its obligations in Force Majeure situations, including: natural disaster, war, government restrictions, power-grid failure, complete collapse of internet infrastructure or any other circumstance beyond the company’s control.

LEVEL3 reserves the right to change or update these Terms at any time. All changes will take effect 30 calendar days after the change is published at level3.ge/legal.

LEVEL3 is obliged to notify all account holders of the change by email at the account’s valid email address. Continued use of the service after the changes take effect will be deemed acceptance of the new terms.

13.1 Version history